Refund policy
Shopify Return Policy
At CollectHits, we strive to provide our customers with high-quality products and exceptional service. We understand that sometimes issues may arise with your purchase, and we're here to help resolve them to the best of our ability. Please review our return policy below:
Returns
Due to the unique nature of sealed products in the Trading Card Game (TCG) industry, we do not typically accept returns. We prioritize maintaining the integrity of our sealed products to ensure the satisfaction of all our customers. However, we understand that there may be instances where a product arrives damaged or not as described.
Damaged or Incorrect Items
If you receive a damaged item or an item that does not match the description provided at the time of purchase, please contact us immediately via email at support@collecthits.com. To expedite the process, please include your order number, a description of the issue, and any relevant photographs of the damaged or incorrect item.
Once we receive your email, our dedicated customer service team will assess the situation and work with you to find a satisfactory resolution. Depending on the circumstances, we may offer a replacement, exchange, or refund for the affected item. Our goal is to ensure that you are completely satisfied with your purchase from CollectHits.
Contact Us
If you have any questions or concerns regarding our return policy or any other aspect of your shopping experience, please don't hesitate to reach out to us. You can contact our customer service team via email at support@collecthits.com, and we'll be happy to assist you.
Policy Updates
Please note that our return policy may be subject to change without prior notice. Any updates or revisions to our policy will be reflected on this page. We encourage you to review our return policy periodically to stay informed about any changes that may affect your future purchases.
Thank you for choosing CollectHits. We appreciate your business and look forward to serving you again in the future.